Privacy Policy

This Privacy Policy explains how KCESYS Ltd. ("we", "our", or "us") collects, uses, and protects information when you use SimpleChat.dev ("the Service").

Information We Collect

Account Information

When you register for SimpleChat.dev, we collect:

• Name and email address
• Password (encrypted)
• Company/organization name (if provided)
• Billing information (processed by third-party payment providers)

Usage Data

We automatically collect information about how you use the Service:

• Log data (IP address, browser type, pages visited)
• Device information
• Feature usage and interaction patterns
• Session recordings you create through the Service

End User Data

When you install SimpleChat.dev on your website, we collect data about your website visitors on your behalf. This data is processed according to our End User Privacy Notice and includes session recordings, browser activity, and chat conversations.

How We Use Your Information

• Provide the Service: To operate and deliver SimpleChat.dev features
• Account Management: To create and manage your account
• Customer Support: To respond to your questions and provide assistance
• Billing: To process payments and manage subscriptions
• Improvements: To analyze usage and improve the Service
• Communications: To send service updates, security alerts, and marketing (with your consent)
• Legal Compliance: To comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate the Service (hosting, email, analytics)
• Payment Processors: To process your billing information securely
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing emails
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@simplechat.dev or manage your settings in your account dashboard.

Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account data: Until you delete your account, plus 30 days
• Session recordings: According to your subscription plan (30-90 days, or custom)
• Billing records: 7 years for accounting and tax purposes
• Support tickets: 3 years

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission for transfers from the EU/EEA.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how you use the Service
• Provide personalized features

You can control cookies through your browser settings. Some features may not work properly if you disable cookies.

Children's Privacy

SimpleChat.dev is not intended for users under 16 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

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