These Terms of Service ("Terms") govern your use of SimpleChat.dev ("the Service"), operated by KCESYS Ltd. ("we", "our", or "us").
By using the Service, you agree to these Terms.
1. Acceptance of Terms
By creating an account or using SimpleChat.dev, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, do not use the Service.
2. Description of Service
SimpleChat.dev provides live customer support and session recording services that allow you to:
- Record and replay visitor sessions on your website
- View live sessions in real-time
- Provide live chat support to website visitors
- Analyze user behavior and interactions
3. Account Registration
To use the Service, you must:
- Be at least 18 years old
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Promptly update any changes to your information
- Be responsible for all activity under your account
4. Acceptable Use
You agree NOT to:
- Use the Service for any illegal purposes
- Collect sensitive personal data without proper consent (e.g., credit card numbers, social security numbers)
- Use the Service to harass, abuse, or harm others
- Attempt to gain unauthorized access to the Service or other users' accounts
- Reverse engineer, decompile, or disassemble the Service
- Remove or obscure any proprietary notices
- Use the Service to compete with us or develop a competing product
- Overload or interfere with the proper functioning of the Service
5. Your Responsibilities
As a customer, you are responsible for:
- Legal Compliance: Ensuring your use of the Service complies with all applicable laws, including GDPR, CCPA, and other privacy regulations
- Visitor Consent: Obtaining necessary consent from your website visitors for session recording and data collection
- Privacy Notice: Displaying appropriate privacy notices to your visitors
- Data Accuracy: Ensuring the accuracy of data you provide to us
- Domain Ownership: Only installing the Service on websites you own or have authorization to modify
6. Subscription and Payment
Free Trial
We offer a 14-day free trial. No credit card is required to start. You can cancel anytime during the trial without charge.
Paid Subscriptions
- Subscriptions are billed monthly or annually in advance
- Prices are stated on our website and may change with 30 days notice
- Payment is due on the subscription date
- All fees are non-refundable except as required by law
- You authorize us to charge your payment method automatically
Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.
You will retain access until then. No refunds for partial periods.
7. Data Ownership and Usage
- Your Data: You retain all rights to data collected through your use of the Service
- Our Processing: We process data on your behalf as a data processor under GDPR
- Aggregated Data: We may use anonymized, aggregated data for analytics and service improvement
- Data Export: You can export your data at any time
- Data Deletion: Upon account termination, data is deleted according to our retention policy
8. Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages.
We are not liable for any downtime or service interruptions.
9. Intellectual Property
The Service, including all software, designs, text, graphics, and trademarks, is owned by KCESYS Ltd. and protected by intellectual property laws.
- We grant you a limited, non-exclusive, non-transferable license to use the Service
- You may not copy, modify, or create derivative works
- SimpleChat.dev and associated logos are trademarks of KCESYS Ltd.
10. Confidentiality
Each party agrees to protect the other's confidential information and not disclose it to third parties, except as required by law
or with written consent.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
- WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
- OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE PAST 12 MONTHS
- WE ARE NOT LIABLE FOR DATA LOSS, BUSINESS INTERRUPTION, OR LOST PROFITS
- YOU USE THE SERVICE AT YOUR OWN RISK
12. Indemnification
You agree to indemnify and hold KCESYS Ltd. harmless from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Your violation of applicable laws or regulations
13. Termination
We may suspend or terminate your account if you:
- Violate these Terms
- Fail to pay fees when due
- Use the Service in a way that harms us or other users
- Provide false information
Upon termination, your right to use the Service immediately ceases. You remain liable for all fees incurred prior to termination.
14. Changes to Terms
We may modify these Terms at any time. Significant changes will be notified by email or through the Service.
Continued use after changes constitutes acceptance. If you disagree, you must stop using the Service.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
16. Dispute Resolution
Before filing a lawsuit, you agree to attempt to resolve disputes through good-faith negotiation.
Contact us at legal@kcesys.com to initiate resolution.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and KCESYS Ltd. regarding the Service.
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